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Privacy Policy

Luther Systems Privacy Policy

Privacy Policy

Effective Date: December 16, 2025Last Updated: December 16, 2025

1. Introduction

This Privacy Policy describes how Luther Systems collects, uses, and protects personal information. It applies to:

  • Luther Systems US Incorporated ("Luther US"), located in the United States.
  • Luther Systems Limited ("Luther UK"), located in the United Kingdom.

Unless otherwise stated, references to "Luther Systems," "we," "us," or "our" refer to Luther US and Luther UK.

2. Scope

This policy applies to personal information we collect when you:

  • Visit our websites (including luthersystems.com).
  • Use our platform or services.
  • Contact us, request information, or interact with us as a customer, partner, or vendor.

This policy does not apply to third-party websites linked from our site, nor does it cover data we process merely as a service provider/processor on behalf of our customers (which is governed by our customer agreements).

3. Personal Information We Collect

We collect the following categories of personal information:

  • Contact Information: Name, email address, mailing address, phone number, job title, and company name.
  • Account Information: Username, password, and account preferences (if you register for our platform).
  • Usage Data: Information about how you interact with our website and services, such as IP address, browser type, device information, and pages visited.
  • Communications: Information you provide when contacting support or making inquiries.

Note: We do not collect biometric data.

4. How We Use Personal Information

We use your personal information for the following purposes:

  • To provide, operate, and maintain our services.
  • To improve user experience and website functionality.
  • To communicate with you, including responding to inquiries and sending administrative or support messages.
  • To comply with legal obligations and enforce our terms.

5. Sharing of Personal Information

We do not sell personal information, and we do not share personal information with advertisers for advertising purposes.

We may share personal information with:

  • Service Providers: Third-party vendors who assist us in operating our business (e.g., hosting, cloud infrastructure, IT support) and are bound by confidentiality and data protection obligations.
  • Legal Authorities: If required by law, regulation, or legal process (e.g., a subpoena or court order), or to protect the rights and safety of Luther Systems or others.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.

6. Data Privacy Framework (DPF) Notice

Luther Systems US Incorporated complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF as set forth by the U.S. Department of Commerce.

Luther Systems US Incorporated has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF.

If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

DPF Specifics

  • Types of Data: As described in Section 3 above.
  • Purposes: As described in Section 4 above.
  • Onward Transfers: Luther Systems US Incorporated remains liable under the DPF Principles if an agent processes personal data covered by this policy in a manner inconsistent with the Principles, unless we prove we are not responsible for the event giving rise to the damage.
  • Government Access: We may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
  • Enforcement: Luther Systems US Incorporated is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

7. Your Rights and Choices

Access, Correction, and Deletion

You have the right to access the personal information we hold about you. You may also request that we correct, amend, or delete it if it is inaccurate or processed in violation of the Principles. To make a request, please contact us at privacy@luthersystems.com.

Choice (Limiting Use and Disclosure)

We offer individuals the opportunity to choose (opt-out) whether their personal information is:

  1. Disclosed to a third party (other than our acting agents/service providers); or
  2. Used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized.

To exercise these choices, please email us at privacy@luthersystems.com.

8. Complaints and Dispute Resolution

In compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, Luther Systems US Incorporated commits to resolve complaints about our collection or use of your personal information transferred to the U.S. pursuant to the EU-U.S. DPF. EU and UK individuals with inquiries or complaints should first contact Luther Systems US Incorporated at:

Email: privacy@luthersystems.comPost:
Sam Wood
Luther Systems US Incorporated
1875 S Bascom Ave, #2400, Campbell, CA 95008-2356

Luther Systems US Incorporated has further committed to refer unresolved DPF Principles-related complaints to a U.S.-based independent dispute resolution mechanism, BBB NATIONAL PROGRAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.bbbprograms.org/dpf-complaints for more information and to file a complaint. This service is provided free of charge to you.

If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

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